Returns and Refunds

Return and Refund Policy grahamshop

Date de mise à jour : 11/04/2026

Welcome to grahamshop (URL: grahamshoping.fr) This page clearly and simply outlines the return and refund policy applicable to physical clothing and accessories sold on our website. It explains your rights, the return conditions, the refund process, and the protection of your personal data in accordance with the GDPR and the recommendations of the CNIL.

Definition: What is a return and refund policy?
A return and refund policy outlines the terms and procedures under which a customer can return a product purchased online, obtain an exchange, or receive a refund. It specifies the timeframes, eligible products, practical details, and the handling of personal data related to these transactions.

Why return an item or request a refund?
– Product does not match the order (wrong item, color, or size).
– Product is damaged or defective.
– Change of mind (right to cancel within 14 days of receipt).
– Request to exchange for a different size or style (subject to availability).

It is important to familiarize yourself with this policy before making a purchase: it informs you of your rights and helps resolve any disputes quickly.

Legal Compliance
grahamshop complies with applicable French and European legislation (including the French Consumer Code and provisions regarding the right of withdrawal), as well as the GDPR and the CNIL’s recommendations regarding the protection and retention of personal data. For more details on data processing, please see our Privacy Policy: [Privacy Policy URL].

Policy Update This policy may be updated. The date of the last update is shown at the top. Changes apply to orders placed after notification of the new version. If you have any questions regarding the changes, please contact us using the contact information below.

Contact
Pour toute demande liée aux retours, remboursements ou protection des données :
Email :info@grahamshoping.fr 

Return Policy Return Period
– You have 14 calendar days from the date of receipt of the item(s) to exercise your right of withdrawal and return the products. After this period, returns will only be accepted if we expressly agree to them.

Products eligible for return
– Only products sold new, unworn, unwashed, in perfect condition, and with the original tags and packaging intact are eligible for return. Cosmetics, lingerie, etc., are not eligible for return.
– Any matching accessories must be returned along with the main item(s).

Items Not Eligible for Return
– Underwear and hygiene products if they have been removed from their sealed packaging (for hygiene reasons).
– Customized or made-to-order products.
– Items marked “final sale,” “final promotion,” or “non-refundable” at the time of purchase.
– Products damaged by the buyer (wear and tear, odors, stains, etc.).

Instructions pour effectuer un retour
1. Avant tout envoi, contactez-nous via : Email : info@grahamshoping.fr ou via notre chatbot IA, Indiquez votre numéro de commande, la référence du/des produit(s), le motif du retour et si vous demandez un remboursement ou un échange.
2. Nous vous confirmerons l’adresse de retour et vous fournirons, le cas échéant, un numéro d’autorisation de retour (RMA).
3. Emballez soigneusement le produit avec la facture ou un justificatif de commande et envoyez-le à l’adresse indiquée.
4. Conservez le numéro de suivi et la preuve d’envoi jusqu’à la clôture du dossier.

Real-life examples
– Example 1: You ordered a size M sweater but would like a size L. Contact us within 14 days. If the sweater is in its original condition, return it with the tag attached: you can request an exchange or a refund.
– Example 2: You receive a jacket with a stain on it. Contact us immediately (with a photo). We will cover the return shipping costs and process an exchange or refund.

Refund Process
Refund Timeline
– We will refund the returned item(s) within 14 days of:
a) either our receipt of the product, or
b) our receipt of proof of shipment for the return (whichever comes first).
– In accordance with regulations, the refund may be delayed until the goods are received or until the consumer has provided proof of shipment.

Refund Methods
– Refund via credit card (CC) to the same payment method used at the time of purchase.
– Refund via PayPal if the original payment was made through this method.
– Store credit valid on grahamshoping.fr (upon customer request and in applicable cases): [terms and conditions of store credit].
– Bank transfer (if expressly requested — provide bank details): [Additional processing time may apply depending on the bank].

Return Policy
– If the return is due to a defect, a delivery error, or a non-compliant product, grahamshop will cover the return shipping costs.
– If the right of withdrawal is exercised for personal reasons, the customer is responsible for the return shipping costs, unless otherwise specified at the time of order.
– No restocking fees will be charged unless there is proven misuse (product returned in a state of obvious wear and tear).

Exchanges
Conditions for exchanges
– Exchanges are possible if the returned item meets the eligibility requirements (new, tags intact, within 14 days).
– Exchanges are subject to the availability of the requested product.

Exchange Procedure and Timelines – Request an exchange by contacting the store and specifying the new size or item number you want.
– If the desired item is available, proceed with the return. Once we have received and inspected the returned product, we will ship the replacement item.
– Estimated timeframe: the replacement will be shipped within 5 to 10 business days after we receive the return (depending on stock).

’s Responsibilities and Limitations Products Damaged During Shipping
– Upon receipt, check the condition of the package in the presence of the delivery person if possible.
– Report any issues (damaged package, damaged product) within 48 hours:
– Also notify the carrier by making a handwritten note of the issue and keep the packaging materials.
– Contact us immediately using our contact information and include photos and proof of purchase. We will process your request and arrange for a return, replacement, or refund.

Incorrect items or order errors
– If you receive an item that is different from what you ordered or is defective, please contact us immediately. We will cover the cost of picking up and reshipping the correct item or issuing a full refund, including the original shipping costs.

Limitation of Liability
– We are not liable for any damage resulting from improper use of the product after receipt, nor for any damage occurring after the customer has taken possession of the product.
– We do not refund products returned outside the specified conditions (e.g., worn, soiled, or missing tags).

Privacy Policy (GDPR)
Data collected in connection with a return/refund
– Data processed: last name, first name, mailing address, email address, phone number, order number, product codes, banking information required for the refund (only if necessary).
– Purposes: processing and managing the order, managing returns/refunds, customer service, dispute prevention and management, accounting and tax obligations.

Legal basis
– Performance of the contract (Article L. 121-20 et seq. of the French Consumer Code) and compliance with legal obligations.
– Legitimate interest for the prevention and management of fraud (where applicable).

Retention period
– Order and invoice data: retained in accordance with legal requirements (tax and accounting retention period generally 10 years).
– Return and complaint management data: retained for the period necessary to manage the case and until the statute of limitations expires (generally 3 years), unless a longer retention period is required by law.
– For specific information, please consult our Privacy Policy.

Your rights
– You have the right to access, correct, delete, restrict, object to, and transfer your data, as well as to provide instructions regarding the handling of your data after your death.
– You may file a complaint with the CNIL (www.cnil.fr) if you believe your rights have not been respected.

Practical examples and quick FAQ
– Example A (cancellation): You have 14 days after receipt to return an unworn bomber jacket. You are responsible for return shipping costs, unless the item is defective.
– Example B (defective item): You report a loose seam upon delivery (photos + proof). We cover the return shipping and will issue a replacement or refund.
– Frequently Asked Questions: If you wish to exchange for a different size but the product is out of stock, we offer a refund or store credit.

Final Notes
– It is essential to read and keep your proof of shipment (tracking number): this helps avoid disputes.
– Keep the packaging and labels until the return process is complete.
– For any special circumstances (gifts, business purchases, international returns), contact our customer service team for specific instructions.