Store delivery

Welcome to the “Shipping” page on grahamshop. Here you will find all the information regarding shipping terms, delivery times, returns and refunds, the protection of your personal data, and your rights. These terms and conditions apply to all purchases made on grahamshoping.fr and comply with the French Consumer Code and European law.

 Informations général 
– Nom du site : grahamshop
– URL : grahamshoping.fr
– Email: info@grahamshoping.fr
– Produits vendus : vêtements et accessoires physique.

Delivery areas
– Mainland France and French overseas departments and territories
– European Union
– Rest of the world (international)

 Delivery Times and Terms

Delivery Times
– Estimated delivery time: 5 to 10 business days maximum, worldwide, starting from the date of shipment confirmation.
– In the event of unforeseen circumstances (carrier issues, temporary stock shortages, etc.), we will notify the customer as soon as possible.

 Delivery Methods and Options
– Delivery Methods (Colissimo/Carrier/Pickup Point, etc.)
– Tracking: A tracking number is provided as soon as the package is picked up when the tracked option is selected.
– Signature: Depending on the option selected, delivery requiring a signature may be requested.

 Transfer of Ownership and Transfer of Risk
– Ownership of the item is transferred to the buyer upon full payment of the purchase price.
– The risk of loss or damage is transferred to the buyer upon delivery in accordance with the contract (handover of the package to the buyer or the designated person).

Partial Delivery and Unavailability
– If an item is out of stock after an order is placed, the customer will be notified and may choose to wait, cancel that item, or cancel the entire order. The provisions of the Consumer Code apply (notification, refund as soon as possible).

 Customs duties and taxes for shipments outside the EU
– For shipments outside the European Union, customs duties, import taxes, or local formalities may apply depending on the item’s specifications.

Prices and Shipping Costs –The applicable shipping costs are specified before the order is confirmed. They vary depending on the destination, shipping method, and the weight or volume of the package.

Ordering, Shipping, and Cancellation

Order Confirmation and Processing
– After payment is confirmed, the customer receives a confirmation email, and then, once the order is shipped, a shipping notification email that includes the tracking number, if applicable.

 Cancellation Before Shipping
– Customers may request to cancel their order before it is shipped. If the order has already been shipped, customers must follow the return procedure below.

 Right of withdrawal, returns, and refunds

Right of Withdrawal (14 days)
– In accordance with Articles L.221-18 et seq. of the French Consumer Code, the consumer has a period of 14 calendar days from receipt of the goods to exercise their right of withdrawal, without having to provide a reason for their decision or incur any penalty.
– To exercise this right, the customer must contact customer service (contact form on grahamshoping.fr or by email: info@grahamshoping.fr) before the package is shipped or within the timeframe specified above after receipt.

Exceptions to the right of withdrawal
– The right of withdrawal does not apply to goods that are sealed for hygiene reasons and have been unsealed by the consumer (e.g., underwear, personal hygiene products) if the nature of the item precludes it.
– Orders for goods made to the consumer’s specifications or clearly personalized are also excluded.

 
Return Policy – Steps to Follow:
1. Contact customer service via grahamshoping.fr or by email: info@grahamshoping.fr to request a return authorization and obtain the return address.
2. Pack the product in its original packaging, including all labels, accessories, and documentation.
3. Ship the package via registered mail or tracked shipping. We recommend tracked shipping; if the customer chooses non-tracked shipping, they assume the risk in case of loss.
– Return shipping costs: Unless otherwise specified or in the case of a defective product or delivery error, return shipping costs are the responsibility of the consumer. If the right of withdrawal is exercised, the cost of the original shipment remains the responsibility of the consumer unless we have agreed to cover it under certain conditions.

Refund – In accordance with European law, we will refund all payments received, including standard shipping costs (the least expensive standard option), within 14 days of:
– either the day we are notified of the consumer’s decision to withdraw, if we have not yet received the item 
– or the day we receive the returned goods or proof of shipment from the consumer (whichever comes first).
– The refund will be issued via the same payment method used by the customer, unless another method is expressly agreed upon.

Defective or Non-Conforming Products
– If a product is defective, damaged, or does not match the order, the customer must contact customer service immediately. The consumer is covered by statutory warranties:
– Statutory warranty of conformity (2 years from delivery) Articles L.217-4 et seq. of the French Consumer Code;
– Warranty against hidden defects (Article 1641 et seq. of the Civil Code).
– Depending on the case, we offer repair, replacement, or even a refund and coverage of return shipping costs if the defect is confirmed.

Personal Data (GDPR)

 Purposes and categories of data
– Data collected: last name, first name, shipping address, billing address, email address, phone number, payment information (processed by the payment service provider), order tracking information.
– Purposes: contract fulfillment (order preparation, shipping, returns management), billing, customer relations, fraud prevention, and legal obligations.

 Legal basis
– Data processing is necessary for the performance of the contract and/or based on the seller’s legitimate interests (security, fraud prevention). Certain processing activities may be based on consent where necessary.

Data Retention Period
– Order data is retained for the period necessary to fulfill the contract and is then archived in accordance with legal requirements (accounting, tax). Customer data may be retained for the period necessary to manage the business relationship and to defend legal rights, without exceeding the applicable legal time limits.

 Droits des personnes
– Conformément au RGPD, vous disposez d’un droit d’accès, de rectification, d’effacement, de limitation, d’opposition et de portabilité. Pour exercer ces droits, contactez-nous via le formulaire sur grahamshoping.fr ou par mail: info@grahamshoping.fr

 Disputes and Governing Law

 Preliminary amicable resolution procedure
– In the event of a dispute, the customer is encouraged to contact customer service to seek an amicable resolution. Contact information: info@grahamshoping.fr

 Mediation and Appeals
– If an amicable resolution cannot be reached, the consumer may refer the matter to the appropriate consumer mediator or the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
– Additional information on mediation in France: https://www.economie.gouv.fr/mediation-conso.

 Governing Law and Jurisdiction
– These terms and conditions are governed by French law. In the event of a dispute, the French courts shall have jurisdiction, subject to mandatory rules granting jurisdiction to the consumer.

Practical Tips and Quick FAQs

 What should I do if I’m not home when the package is delivered?
– The carrier will usually leave a delivery notice with instructions (scheduled redelivery, pickup at a pickup point, or drop-off at the local branch). Please contact us if you still can’t find your package.

What if my package is lost or damaged?
– Keep any evidence (photos, packaging) and contact customer service. If the package was sent with tracking and/or insurance, we will file a claim with the carrier.

 Exchanges for a different size or style:
– Exchanges are processed by first returning the item and then placing a new order; please contact customer service for details.

Contact
– Service client : via le formulaire de contact sur grahamshoping.fr ,par mail : info@grahamshoping.fr (horaires précisés sur le site).
– Adresse de retour : communiquée par le service client lors de la demande de retour.

Legal Notice and Compliance
– This information is provided in accordance with the French Consumer Code (Articles L.221-18 et seq.; L.216-1 et seq., etc.) and the requirements of the GDPR. If you have any questions regarding delivery, returns, or your rights, our customer service team will be happy to assist you.

Pour toute question spécifique, merci de contacter notre service client ou via le Chatbot iA